Hot Win Privacy Policy — How Your Information Is Kept Safe

1What information is collected

Hot win collects two types of information from you — details you provide directly, and data generated automatically while you use the site.

Information you provide during registration includes:

• Full name and date of birth
• Mobile number and email address (where applicable)
• National ID or passport details for identity verification
• Payment method details such as your mobile banking number

Information collected automatically while you use the site includes your IP address, browser type, device details, session duration, and time spent on each page. This data is used to improve hot win's services.

2Why We Collect Your Data

Hot win does not collect any information without a reason. There is a specific purpose behind every piece of data collected:

• Identity verification: To prevent fraud and verify that members meet the age requirement.
• Payment processing: For secure deposits and withdrawals.
• Account Management: To enable login, password resets, and overall account security.
• Legal Obligations: To comply with anti-money laundering requirements as mandated by the licensing authority.
• Service Improvement: To understand which games or features are used the most.
• Communication: To send promotions, important updates, or support messages.

Hot win never collects more information than necessary. If your data is ever used for any purpose beyond the list above, you will be notified separately.

3How your information is used

Hot win uses collected data solely for the normal operation of the platform. Your name and mobile number are used for account management, and payment details are used only for transaction verification.

Hot win analyzes your usage history to improve its services. For example, if many members are running into trouble at a particular payment step, that step will be simplified.

Your email or mobile number may be used to send promotional messages, but you can opt out of this communication at any time. This can be done through your account settings or the help centre.

4Sharing information with third parties

Hot win never sells your personal information. However, limited data may need to be shared in certain specific circumstances:

• Payment providers: Limited information is shared with mobile banking services such as bKash, Nagad, or Rocket to verify transactions.
• Game Providers: Relevant information may be shared with the companies responsible for operating Live Casino or slots games.
• Regulatory Authority: hot win is required to provide data to licensing authorities or law enforcement agencies when legally obligated to do so.
• Technology partners: We work with a select group of technology partners for site security, cloud storage, and analytics. All of them are bound by strict confidentiality agreements.

Your data is never shared with any third party outside of the cases described above.

5Cookies & Browsing Tracking

The hot win website and app use cookies — small files stored in your browser that help improve how the site functions.

We use three main types of cookies:

• Essential Cookies: To maintain your login session and remember information entered in forms. Without these, the site cannot function properly.
• Performance cookies: To understand which pages load slowly or where members spend the most time.
• Preference cookies: To remember your language settings or preferred game categories.

Cookies can be disabled from your browser settings, though doing so may limit some features of the site.

6How hot win protects your data

To keep your data safe, hot win has multiple layers of security in place:

• All communications are secured with 256-bit SSL/TLS encryption.
• Passwords are never stored in plain text — only encrypted hashes are kept.
• Databases are regularly backed up and undergo routine security checks.
• Support team staff are only granted access to specific information as required for their work.
• If a suspicious login is detected, the account is automatically locked and the member is notified.

That said, no online platform can guarantee 100% security on the internet. It is equally important that you keep your password strong and never share it with anyone.

7Your Rights Over Your Data

As a hot win member, you have certain rights over your own data:

• Right to access: You can request to know exactly what personal data hot win holds about you.
• Right to correction: If any of your information is incorrect, you can request that it be updated.
• Deletion Request: After closing your account, you may request that your personal data be deleted. However, certain information may need to be retained for a specific period due to legal requirements.
• Opt Out of Promotions: You have the option to opt out of receiving promotional messages.

To exercise any of these rights, please submit a request through the help centre or by email. hot win is committed to responding within a reasonable timeframe.

8Contact & objections

For any questions or concerns about our Privacy Policy, email us at support@hotwin.my or reach us via Live Chat in the Help Center.

The hot win privacy team typically responds within 24 hours on business days. Complex requests may take a little longer, but you will be kept updated throughout.

If we are unable to resolve your concern directly, you have the right to file a complaint with the relevant data protection authority. hot win will not obstruct you from doing so.